Interakt is a platform that helps businesses leverage WhatsApp APIs to increase their WhatsApp sales & improve Customer Support. Interakt is a part of Jio Haptik, which is a leader in Conversational Commerce AI solutions globally.<\/p>\n\n
Interakt's plugin for Woocommerce helps merchants in the following ways:<\/p>\n\n
Check our documentation<\/a> to see detailed steps for how to use this plugin.<\/p>\n\n\n Steps:\n* Install the plugin.\n* Go to WooCommerce-> Interakt-> Click on \u2018Connect to Interakt\u2019\n* In the page that opens, click on \u2018Sign Up\u2019\n* Fill the form & click on \u2018Register with Interakt\u2019 to create an account on Interakt. In the form, please enter your personal WhatsApp number where we can reach out to you for any updates - do not enter the number that you wish to use for your WhatsApp API account.\n* You will be logged into your Interakt account in \u2018Sandbox mode\u2019 i.e. a temporary WhatsApp number will be assigned from our end to your Interakt account, so that you can test different features of Interakt.\n* Click on \u2018Connect your own number\u2019 or go to https:\/\/app.interakt.ai\/signup\/whatsapp<\/a>.\n* Read the \u2018Important Information\u2019 points and then click on \u2018Continue with Facebook\u2019.\n* In the popup, you will first be asked to log into \/ create your Facebook Business account.\n* Next, you will be asked to create \/ select a WhatsApp Business Account within your FB Business account.\n* You will have to provide a display name for your WhatsApp API phone number.\n* Next, you will need to enter the phone number that you wish to associate with your WhatsApp API account.\n* An OTP will be sent to the number and you\u2019ll have to enter the same OTP.\n* After OTP verification is done, it will take 7-10 minutes to set up your Interakt account with your new WhatsApp API number.<\/p><\/dd>\n We generally recommend using a new number for your WhatsApp Business API account. However if you really want to use your current WhatsApp number, please read below before going ahead:\n* You will have to delete the WhatsApp account on that number.\n* You can't use the number on WhatsApp Personal \/ Business apps while you use the number as a WhatsApp API number.\n* Due to WhatsApp\u2019s rules, going back to WhatsApp apps from Interakt is a time taking process & not guaranteed.\n* Old chats on your number\u2019s WhatsApp account will get deleted and won\u2019t show up on Interakt.<\/p><\/dd>\n With a WhatsApp API account, you can fulfill many use cases which are not possible via the normal WhatsApp app today:<\/p>\n\n The following things are not possible on WhatsApp API as of today:\n* Messaging a customer 24 hours after the customer\u2019s last reply without using an Approved Template\n* Being part of WhatsApp groups\n* Putting up WhatsApp statuses<\/p><\/dd>\n After connecting a number to your WhatsApp API account:\n* Unlimited responses to customer initiated conversations\n* Business Initiated Conversations with 250 unique customers per rolling 24 hrs period. That is, you can send WhatsApp Campaigns to roughly 250 customers per day.<\/p>\n\n After connecting a number to your WhatsApp API account & also verifying your Facebook Business account:\n* Unlimited responses to customer initiated conversations\n* Business Initiated Conversations with 1000 unique customers per rolling 24 hrs period. That is, you can send WhatsApp Campaigns to roughly 1000 customers per day.\n* Limit of 1000 can be increased to 10000 \/ 100000 per rolling 24 hrs period on meeting specific criteria<\/a><\/p>\n\n For example:\nSuppose, after connecting your number (and before FB Business Verification) you send a campaign to 200 customers at 2 pm on a particular day. Also suppose that those 200 customers hadn't messaged you on WhatsApp in the previous 24 hours. --> this will be considered as Business Initiated Conversations with 200 unique customers.\nTill 2 pm on the next day, you can send a campaign to max 50 more customers. (You can still reply to the 200 customers to whom the campaign was initially sent).\nAt 2 pm on the next day, your limit will again be re-instated and you can again send a campaign to 250 customers.<\/p><\/dd>\n Steps:\n* After clicking on \u2018Connect to Interakt\u2019, make sure you sign up \/ log in into your Interakt account.\n* After doing so, you should see 2 alerts on the top alert:\n 1st alert \u2013 Your WooCommerce store is being connected to your Interakt account.\n 2nd alert \u2013 Your WooCommerce store is now connected to your Interakt account\u2026\n* If you see both alerts, then come back to the plugin page in your Woocommerce admin and refresh the page, to see the plugin as Connected.\n* If you don\u2019t see both alerts, It could be because of your firewall. Disable your firewall & try connecting again (you can enable it again after that), or else, try whitelisting Interakt\u2019s IP with your hosting provider (to get Interakt\u2019s IP, please email us at support@interakt.ai):<\/p><\/dd>\n Hostgator - https:\/\/www.hostgator.com\/help\/article\/hg-firewall-plugin<\/a>\nHostinger - https:\/\/support.hostinger.com\/en\/articles\/1583474-how-to-allow-or-block-a-specific-ip-address-for-your-website#how-to-manage-accesses-with-an-ip-manager<\/a>\nGoDaddy - https:\/\/in.godaddy.com\/help\/allow-or-block-website-access-27422<\/a>\nBluehost - https:\/\/www.bluehost.in\/hosting\/help\/308<\/a><\/p><\/dd>\n Please check:<\/p>\n\n The plugin sends out \u2018Abandoned checkout\u2019 events whenever a customer abandons a checkout after having given their phone number in the Order Checkout Form.<\/p>\n\n Now, after providing the phone number, there could be the following cases:\n* The customer abandoned the checkout before starting payment - in this case, the order typically doesn\u2019t appear in the orders panel in your Woocommerce admin. However, the Interakt plugin will detect this order & send an \u2018Abandoned checkout\u2019 event into your Interakt account.\n* The customer abandoned the checkout after starting payment - in this case, the order appears in the orders panel in your Woocommerce admin. The default order status is \u2018Pending Payment\u2019. In Step 2 of the \u2018integration steps\u2019 given here, if you have mapped \u2018Pending Payment\u2019 against Abandoned Checkout, in that case, the plugin will send the \u2018Abandoned checkout\u2019 event into your Interakt account.<\/p>\n\n Please note that the plugin waits for 15 minutes before sending the event into your Interakt account in both the above cases. After 15 minutes it checks whether the order was placed or not - if not, then it sends the event.<\/p>\n\n Hence, to sum up, the logic for sending Abandoned Checkout notifications is as follows:<\/p>\n\n Within 15 minutes of the customer filling the phone number, if the order does not appear in your Woocommerce orders panel, OR, it does appear in the order panel, but with statuses like Pending Payment \/ Failed, then the checkout will be considered as abandoned and an \u2018Abandoned checkout\u2019 event will be sent into your Interakt account.<\/p><\/dd>\n Steps:\n* Go to https:\/\/appdev.interakt.ai\/widget\/manage<\/a>\n* Design your WhatsApp Widget\n* Click on Save Changes\n* Go to https:\/\/app.interakt.ai\/widget\/install<\/a>\n* Copy the HTML \/ Javascript code\n* Paste it in your website\u2019s code<\/p><\/dd>\n Steps:\n* Go to Products in your Wordpress Admin and export all products into a CSV file.\n* Map the different product fields to the fields given in this sheet<\/a>. This is the template for creating Facebook Catalogs via Google Sheets. The mandatory fields are id, title, description, availability, condition, price, link, image_link, brand\n* If you are using a WhatsApp API number starting with +91, you also need to mandatorily include the field \u201corigin_country\u201d for each product. If origin_country is not IN, you need to mandatorily include fields for Importer_name, Importer_address, Manufacturer_info, (Check this video<\/a> from 1 min 27 seconds mark to 2 min 15 seconds mark to understand exactly how to fill these 3 fields in the Google Sheet)\n* Log into Facebook Commerce Settings here<\/a> and start creating a catalog using the \u2018Data Feed\u2019 method.\n* Follow steps given in this video (from the 2 min 16 seconds mark) to understand how to create a FB catalog using your Google Sheet.\n* After the catalog is created, go to Interakt\u2019s Commerce Settings<\/a> and complete steps 1C, 1D and 1E to finally connect your Catalog to Interakt.\n* Next, create product collections in Facebook<\/a>.\n* Sync those collections to Interakt (2nd Step in Commerce Settings) and choose the top 10 collections. Then click on the button in the 2nd Step to create your \u2018Collections List\u2019 message on WhatsApp. Whenever this \u2018Collections List\u2019 message is sent to a customer and the customer clicks on a Collection, the corresponding WhatsApp Catalog containing 30 items will get sent automatically.\n* You can now start attaching this Product Collections List to your Bulk Campaigns - see how<\/a>\n* You can also attach the Product Collections to your Welcome \/ OOO \/ Delayed Messages: see how<\/a><\/p><\/dd>\n Read this article<\/a> to understand how to setup custom auto-replies to FAQs & include those FAQs in a List Message (which we call the Interaktive List!).<\/p>\n\n After you have created your Interaktive List, don\u2019t forget to attach it to your Welcome \/ OOO \/ Delayed messages<\/a>.<\/p><\/dd>\n Steps to send bulk campaign to customers who have abandoned checkout in the last 30 days:<\/p>\n\n\n
What are the steps to set up a new WhatsApp API account?<\/h3><\/dt>\n
Can I use my existing WhatsApp number as my WhatsApp API number?<\/h3><\/dt>\n
What are the advantages of having a WhatsApp API account?<\/h3><\/dt>\n
\n
What are some things which you can do on normal WhatsApp but not on WhatsApp API?<\/h3><\/dt>\n
What are the messaging restrictions applicable on WhatsApp API numbers?<\/h3><\/dt>\n
After clicking on \u2018Connect to Interakt\u2019, the plugin is still not getting connected. What should I do?<\/h3><\/dt>\n
How to disable firewall for connecting the plugin ?<\/h3><\/dt>\n
\n
How to do IP whitelisting for some common hosting providers?<\/h3><\/dt>\n
Why are WhatsApp notifications for Abandoned Checkouts \/ Order Confirmations not going from my Interakt account?<\/h3><\/dt>\n
\n
What is the exact logic for sending out Abandoned Checkout notifications?<\/h3><\/dt>\n
How can I publish a WhatsApp Widget on my Wordpress website via Interakt?<\/h3><\/dt>\n
How can I create a WhatsApp Catalog with my Woocommerce Products & send it to 1000s of customers?<\/h3><\/dt>\n
How can I create WhatsApp Auto-replies to customer FAQs ?<\/h3><\/dt>\n
How can I send a bulk WhatsApp campaign to all customers who have Abandoned Checkout in the last 30 days, or, to all customers who have placed an order in the last 60 days?<\/h3><\/dt>\n